SmartVE

Website Management

At SmartVE we look to provide our clients with the full package, eliminating middle men and the hassle of needing to deal with many different agencies every time you have a question. Through providing website management, we allow our customers to grow their business and their online presence at the same time.

Website maintenance allows a business to constantly stay updated online, and free of technical issues, rather than treating a website only as an information portal. A website can be so much more, and with the right maintenance tools and team behind you; you can grow your exposure, lead generation, and brand awareness 24 hours a day - each and every day without growing stale, out of date, or losing your professional edge.

 

Why You Need Us

  • Your web designer will not handle long term maintenance requests
  • Having an up to date and modern website increases your business' authority
  • Maintaining your website professionally is critical to your success
  • SmartVE is an internet company, not only do you receive best in class website maintenance, but you also have a team of passionate and experienced internet marketers under the same roof

How Website Maintenance Works

Increase Your Website Authority in 4 Easy Steps

1.) Pick a Plan & Sign Up

Go to our maintenance plan & pricing and select a website maintenance plan.

2.) An Account Executive Will Contact You

Once you have signed up we will need to setup your account. An account executive will contact you! We will need your websites cPanel login and FTP information. If you do not have this, don't worry we will help you find this information. Your account executive will walk you through how to submit changes using the Customer Portal or email, and answer any questions you may have at this time.

3.) Ready To Go. Start Submitting Changes

Now that your account is all setup, you can submit as many changes as you need! Our team of web masters will work within your maintenance plan to fulfill your requests within 48hrs.

4.) Review & Approval

When the changes have been made we will send you a link to the page asking to review and approve of the changes. If you asked us not to release the changes before approval, we will use a private temporary site to process the changes and move them over once approved.

Typical Website Requests

The General Requests

Adding, Changing, or Removing

  • Text
  • Photos
  • Videos
  • PDF or Doc Files
  • Blog Posts
  • Contact Information
  • Employee Information
  • Images or Posts to Existing Facebook, Twitter, Google Plus, or Other Social Accounts
  • New Page(s)
  • Removing Page(s)
  • Meta Tag & SEO Changes
  • Promotions, Sales, or Coupons

CMS Management

  • Wordpress Updates
  • Joomla! Updates
  • Drupal Updates
  • Magento Updates
  • CMS Updates
  • Theme Changing
  • Adding and Updating Plugins

Ecommerce

  • Price Changes
  • Quantity Updates
  • Description Changes
  • Image Updating
  • New Products

Included Features

  • Daily Backups
  • Traffic Monitoring
  • Security Monitoring
  • Uptime Monitoring

What's Not Included?

Graphic design beyond cropping, or resizing images you provide and programming beyond HTML / CSS is not included in our basic maintenance plans. If you are trying to change your websites overall look and feel (graphic design), a website re-design project would be ideal for you. If you are looking to add a shopping cart (programming) to your website, an ecommerce design package is a better fit. We do offer these services to our clients at a discounted hourly rate or by project proposal; contact your account executive for more information.

Our advanced or custom maintenance plans can be designed to include these services as well as dedicated hosting, phone / email / support ticket answering for your website, video production, internet marketing suggestions, and much more.

Advanced or Corporate Maintenance Available

We do offer advanced website maintenance. These are custom plans that are specifically made for each situation.

Ecommerce / Online Community -

If you run an ecommerce store or an online community that requires customer support (via email, ticket, or even by phone), advanced integrations, dedicated hosting, SSL security, etc. we can create a custom maintenance package that will fit all of those needs.

Corporate -

Corporations are outsourcing their website maintenance instead of hiring an in house web team more and more to help their bottom line. Our website maintenance services provide a reliable, secure, and professional means for any corporation. Corporate accounts and plans are setup with a dedicated team of webmasters that can supply any website changes within the allocated hours a month.

Advanced maintenance covers more than basic maintenance stated above just fill out the Contacts form. We will then contact you to discuss your needs and goals in order to tailor a custom package just for you.

Questions & Answer

Does a change count for a full hour?

No. Our teams work in 20 minute increments.

How many changes can I submit? And how often?

You can submit as many changes are you would like. We will process the changes within your plans hourly budget, and process the changes in the order you requested them (unless you request differently). If you run out of time and would still like us to continue making changes, an hourly fee of $65 will be applied.

Changes can be submitted once a week unless your plan has 6+ hours of website maintenance, which allows for changes to be submitted daily.

How do I submit a change?

When your account is setup the account executive will create a Customer Portal User Account for you. The Portal is a platform we use for keeping track of our ticketing and maintenance requests. When you want to submit a change, simply log into the Portal, tell us which page (URL) the change needs to be made to, and what changes need to be made.

What website information do I need?

In order to maintain and make changes to your website we will need your website's cPanel login and FTP information. If you don't have this information and have no idea where to get it, its OK let your account executive know and they will help you solve the issue.

Do you offer hosting?

Yes, hosting is available on our Shared Servers, Virtual Private Servers, or our Dedicated Servers. Our servers provide 99% uptime, security, amazing speeds & stability, SSL, dedicated IP's, and support. Ask your account executive about website hosting.


Still have a question? Send us an email using the Contact form. We'd be happy to help!

Why Choose Us?

Not only do we provide you with graphic design, web design & development, marketing solutions, and hosting, but we also hope to maintain our relationships with our clients by offering website management. Website management offers you "the client" peace of mind when it comes to updating and managing your website. By offering web site management we add value to your business as well as your customers by providing them with up to date content that is user friendly on your website.

Website management covers anything from updating your content to replacing your products or services' photos or diagrams. Clients have praised us time and time again for taking out web management from their worries. In order to stand out and remain distinguished from the competition you need to continually rank better, and have a modern website that retains and converts your customers. We help you do just that.

The Package That Encompasses Web Site Management

With SmartVE Solutions your experience will be different. We aren't looking to build a website and then cut our ties. SmartVE offers the development or re-development of your website, hosting (bringing it online) on our servers, marketing your brand, and website management. It's no wonder that our full scope packages receive so much praise from our clients.

Across our encounters we have seen many companies from large scale to small mom and pop shops that have their website built through a fly-by-night company, then host it through a second company, and any time they need updates done to their site they are stuck searching for a web site management company. It doesn't stop there either, because then they must go through and recall all of the access information to hand over to the website management firm in order to allow them to begin their work. This process is a complete hindrance and waste of time and resources. We'll do it all, eliminating all the middle men, while understanding your brand.

Website Management by SmartVE remedies the hassle and the guesswork when it comes to solving your businesses needs, providing the professional image online that you project offline.