Privacy Policy

SmartVE ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit https://www.smartve.com (the "Site"), how we use it, and the choices you have.

1. Information we collect

• Information you give us: when you use our contact form or email us, we receive your name, email address and the contents of your message.
• Information collected automatically: like most websites, our hosting server records basic technical data such as your IP address, browser type, pages visited and the date and time of your visit.
• Spam protection: our contact form uses a security check (such as Cloudflare Turnstile) that may process technical information about your browser and device to tell people apart from bots.
• Cookies: we use cookies as described in our Cookie Policy.

2. Purchases made on third-party platforms

We sell through eBay and Facebook Marketplace. When you buy from us on those platforms, your order, payment and shipping information is collected and processed by that platform under its own privacy policy. We receive only the information needed to fulfil and support your order.

3. How we use your information

• To respond to your questions and provide customer support;
• To fulfil and ship orders and handle returns;
• To operate, maintain, secure and improve the Site;
• To comply with legal obligations.

We do not sell or rent your personal information.

4. Sharing your information

We share information only with service providers that help us run our business (such as our web host, email provider and shipping carriers), when required by law, or to protect our rights. These providers may use your information only to perform services for us.

5. Data retention

We keep personal information only as long as needed for the purposes above or as required by law, and then delete it securely.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to certain uses. You can change your cookie choices at any time using the Cookie Settings link. To make a request, contact us at [email protected].

7. Security

We use reasonable safeguards to protect your information, but no method of transmission over the internet is completely secure.

8. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them.

9. Third-party links

The Site links to eBay, Facebook, X and Instagram. We are not responsible for the privacy practices of those sites; please review their policies.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed.

11. Contact us

Questions about this policy? Email [email protected] or use our contact page.